Delivery Service Terms
Help the Delivery Team reach their goal of 100% delivery excellence by doing the following:
Shared Responsibility of:
Dependability > ensure you have received an emailed Order Confirmation, no confirmation, no order.
Punctuality > arrive for pick up before or at the time generated in your Order Confirmation
Accuracy > At time of pick up, confirm that what you received is exactly what is on your invoice or "Order Packed" email sent to you the day before your delivery.
HOW ADDITIONAL HANDLING FEES CAN BE AVOIDED
Scenarios that result in being charged a second handling fee:
• Not showing up to pick up your order and not calling the Delivery Team to inform us of such, 10% restocking fee or $10, whichever is more.
• Not showing up to pick up your order; we place it in a fridge (where available) that is reserved for later delivery pick up. $5
• The day of delivery you request a change of the delivery location. $5
• Not showing up to pick up your order at the scheduled time, but would like us to return to the delivery site or other agreed upon location on our return to the farm. $15 - $20
Ensure your mobile phone number is the primary number on your online account.
Ensure the name of the person on the account is the one picking up the order.
If someone other than the account holder is picking up your order, their name and cell phone number must be provided at the time the order is made.
Provide them a copy of this Delivery Service Agreement.
Forward or provide them a copy of your Order Packed email.
On the day of delivery, direct any questions regarding delivery or pick up of your order to Barry Durmaz and his delivery team by phone or by text at 386-209-3312.
Efficiency & Orderliness
If paying by check, please have your check made out before approaching the delivery team, payable to Cypress Consultants. Your Total Due is on the Order Packed email that is sent to you, the day before your scheduled delivery.
If returning empty egg cartons, open them and stack them.
If returning plastic containers, have them stacked with lids stacked separately.
If returning glass jars, place them in a plastic bag or double-bagged paper sack.
Thank you for working with us in peaceful productivity in delivering you farm-fresh, nutrient-dense foods!